Refund policy
Return & Refund Policy
At Leone D’Oro Fine Jewelry, we want you to be completely satisfied with your purchase. Eligible items may be returned within 14 days of delivery.
Return Eligibility
To qualify for a return, merchandise must be:
- Unworn, unused, and in its original condition
- Free from scratches, damage, alterations, or signs of wear
- Returned with all original packaging, tags, certificates, and accessories included
- Accompanied by proof of purchase
Items that do not meet these requirements may be refused or returned to the customer.
Non-Returnable Items
For quality, hygiene, and customization reasons, the following items are final sale and cannot be returned unless they arrive damaged or defective:
- Personalized, engraved, or custom-made jewelry
- Jewelry that has been resized, altered, or modified at the customer’s request
- Earrings that have been worn or removed from sealed hygienic packaging
- Gift cards
- Clearance or final-sale merchandise
- Items damaged after delivery due to misuse, improper care, or normal wear
How to Request a Return
Before sending an item back, please contact us through our website at leonedorojewelry.com to request return authorization.
Unauthorized returns may not be accepted.
Customers are responsible for securely packaging returned merchandise. We strongly recommend using a trackable and insured shipping method, as Leone D’Oro Fine Jewelry is not responsible for return packages lost or damaged in transit.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable unless the return is the result of an error by Leone D’Oro Fine Jewelry.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or credit card provider to post the refund.
Shipping charges, expedited shipping fees, insurance fees, and other non-product charges are generally non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us promptly after delivery so we can review the issue and make it right.
We may request photographs, packaging, or other information to assist with the claim.
Exchanges
If you would like a different item, size, or style, please contact us. Exchange availability depends on inventory. In some cases, the original item may need to be returned and a new order placed.
Order Cancellations
Orders may be canceled only if they have not yet entered processing or shipped. Once an order has been processed or shipped, it cannot be canceled and must follow the applicable return procedures above.
Custom, personalized, engraved, or specially ordered merchandise may not be canceled once production or customization has begun.
Contact
For return or refund questions, please contact Leone D’Oro Fine Jewelry through leonedorojewelry.com.