Help & Frequently Asked Questions
We’re here to make your Leone D’Oro Fine Jewelry experience as smooth and enjoyable as possible.
Below you’ll find answers to some of our most frequently asked questions.
Are your jewelry pieces real gold?
Yes. Leone D’Oro Fine Jewelry focuses on authentic fine jewelry made from genuine gold. Product listings will clearly state the gold purity, such as 10K, 14K, or other specifications when applicable.
How do I know the size, weight, or dimensions of a piece?
Available measurements, gram weight, chain length, width, and other important product details will be listed on each product page whenever available.
Because many fine jewelry pieces are individually manufactured, slight variations in weight or measurements may occur.
Do you offer resizing or customization?
Some pieces may be eligible for resizing, engraving, or special-order services. Availability depends on the individual item.
Please contact us before purchasing if you require a specific size or customization.
How long does order processing take?
Processing times may vary depending on the item and whether it is in stock, special order, customized, or requires additional verification.
Estimated processing information will be provided whenever possible.
How will my jewelry be shipped?
Orders are carefully packaged for protection during transit. Shipping options, estimated delivery times, and applicable charges will be displayed during checkout.
For higher-value orders, signature confirmation or additional delivery verification may be required.
Can I track my order?
Yes. Once your order ships, tracking information will be provided when available so you can follow the progress of your delivery.
What if my package arrives damaged?
Please inspect your order as soon as it arrives.
If your package or jewelry appears damaged, contact us within 48 hours of delivery with your order number and clear photographs of the item and packaging.
Can I return or exchange my jewelry?
Eligible items may be returned according to our Return & Refund Policy.
Certain items, including personalized, resized, custom, special-order, or worn jewelry, may not be eligible for return.
Please review our full Return & Refund Policy before sending an item back.
How should I care for my gold jewelry?
To help preserve your jewelry:
- Store pieces separately when not in use
- Avoid harsh chemicals and cleaning products
- Remove jewelry before swimming or using chlorine
- Avoid unnecessary contact with perfumes, lotions, and cosmetics
- Clean your jewelry gently using products appropriate for fine gold jewelry
Can I cancel an order?
Orders may be cancelled only before they enter processing or shipment.
Customized, resized, personalized, or special-order items may not be cancellable once work has begun.
How can I contact Leone D’Oro?
If you have questions about a product, order, return, sizing, or anything else, please contact us through the contact information provided on our website.
Our goal is to provide attentive service and help you feel confident in every Leone D’Oro purchase.
Leone D’Oro Fine Jewelry
Solid Gold. Made to Last.